Appointment Policy

[Effective from 21.04.2022 until further notice]

Dear Patient,

This document outlines the conditions under which we provide and reserve your dental appointment, as well as the consequences of late cancellation, no-show, or delay. Please read the following carefully.

1. Deposit

When booking an appointment, a deposit is required, calculated based on the duration of the selected treatment.
The deposit is 18,000 HUF per hour.

If you attend your appointment, the deposit will be deducted from the total treatment cost, and you will only need to pay the remaining balance.

2. Conditions for a valid booking

A booking is considered valid only after:

• payment of the deposit, and

• submission of personal data (name, email address, phone number, social security number, date of birth, and address) via email to: fogaszat@brilliantdent.hu

If your personal data differs from billing details, please inform us at the time of booking. We are unable to issue invoices with different data retrospectively.

3. Payment of the deposit

The deposit must be paid within 2 days of booking.

Payment methods:

• bank transfer

Dr. Bernadett Katona (ERSTE Bank):
11600006-00000000-41236138

Brilliant Fogászat Kft.:
11600006-00000001-99714179

• or in person at the clinic

4. Cancellation of unpaid bookings

If the deposit is not received within 2 days, the appointment will be automatically cancelled.

5. Cancellation, delay, and no-show policy

The deposit serves as a guarantee of attendance.

5.1 Late cancellation (within 48 hours)

If you cancel your appointment within 48 hours, the deposit is non-refundable, as we are unable to fill the time slot.

If cancelled earlier than 48 hours, the deposit will be refunded.

5.2 Late arrival

If you arrive more than 20 minutes late, the treatment cannot be performed, and the deposit will be non-refundable.

5.3 Cancellation within 24 hours

If you cancel within 24 hours, the deposit is non-refundable, regardless of any justification (including those listed in section 6).

If no deposit was paid, a standby fee (according to the current price list) will be charged for cancellations within 20 hours. A new appointment can only be booked after this fee has been settled.

5.4 No-show

If you do not cancel your appointment and fail to attend, the deposit is non-refundable, and a new appointment cannot be scheduled, regardless of any justification (including those listed in section 6).

5.5 Appointment changes

Appointments can be rescheduled a maximum of 2 times (even if cancelled more than 48 hours in advance).
After that, the deposit will be refunded, and no new appointment can be provided.

6. Exceptions

We are unable to consider the reason for cancellation or delay, except in cases described in sections 5.1–5.2, if:

6.1 Medical reason

You provide an original medical certificate confirming a condition that became known within 48 hours prior to the appointment and prevented attendance.

6.2 Unforeseen circumstances

You provide official documentation (e.g., police report in case of an accident) proving that circumstances beyond your control prevented you from attending on time.

7. Acceptance of policy

By booking an appointment and paying the deposit, you confirm that you have read, understood, and accepted this policy as binding.

Please note that we are unable to accept complaints regarding deposit-related procedures carried out in accordance with this policy.

Thank you for your cooperation!